下面文章中有4处1-4需要添加小标题。请从以下选项（A、B、C、D和E）中选出符
合各段意思的小标题，选项中有一项是多余选项。
A. Use business recordings
B. Speak slowly and clearly
C. Learn telephone manners
D. Always be considerate of your friends
E. Make sure you understand the other speaker |
Telephone tips
If the phone rings and someone speaks in English, don't be afraid to answer it! The fear of talking on
the phone in a second language will disappear if you practice often. Here are a few tips for helping you
improve your ability to answer a call in English.
1._______
Listening to someone speaking in a second language over the telephone can be very challenging
because you cannot see the person you are trying to hear. However, it may be even more difficult for
the person you are talking with to understand you. You may not realize that your pronunciation isn't clear
because your teacher and fellow students know and understand you. Pay special attention to your weak
areas of your pronunciation when you are on the phone.
2._________
Don't pretend to understand everything you hear over the telephone. Even native speakers ask each
other to repeat and confirm information from time to time. This is especially important if you are taking a
message for someone else. Learn the appropriate expressions that English speakers use when they don't
hear something properly. Don't be afraid to remind the person to slow down more than once. Keep your
telephone in an area that is away from other noise distractions such as a radio or television.
3. ________.
There are many ways to get free telephone English practice. After business hours, you can call and
listen to recorded messages. Write down what you hear the first time, and then call back and check if
your notes are accurate. Make sure you have a pen handy so that you can repeat the information and
check your comprehension.
4._________.
The way that you speak to your best friend on the phone is very different from the way you should
speak to someone in a business setting. Many speakers make the mistake of being too direct on the
telephone. It is possible that the person on the other line will think that you are being rude on purpose
if you don't use formal language in certain situations. Sometimes just one word such as could or may is
necessary in order to sound polite. Take the time to learn how to answer the phone and say goodbye
in a polite manner, as well as all the various ways one can start and end a conversation casually. Listening
to someone on the telephone is like listening to a taped recording in class. The only difference is that you
have to talk back! Follow the tips above and remember that practice makes perfect!