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You get all sorts of demands, and the mark of a good hotel is to supply whatever is asked for
without sounding surprised. If a guest asks for rubbers gloves, you don't ask why. You say, "No
problem. What color do you want?"
There have been some demands which, much as I would have liked to fill, I couldn't. A Japanese
businessman, for example, thought the manager of a hotel was like his girlfriend so he asked me to
marry him to the woman he loved. There was one time, however,we did help out. A young man thought
that if he asked his girlfriend to marry him at the Ritz(瑞士著名的豪华酒店)she would say yes. He
asked us to put the ring in a cake, and she accepted.
Top hotels are used more and more to impress. They are used for doing business. If you've got
something to sell, take your clients(客户) to the best hotel where the surroundings are quite helpful.
A friend of mine working at Savoy Hotel tells the story about a man who gave him 5 pounds to say "
Good morning, Mr. Smith saying, "I do wish they would leave me alone at this place."
According to Julian Payne, the most powerful people in any hotel are the porters, who carry bags
for hotel guests. "Porters can do almost anything. They can get you tables at the best restaurants or
tickets for a popular concert. Don't ask me how they do it or what their deal is because I don't know.
Most of them have been there for years. They know more about the history of the hotel and the guests
than anyone else. They are invaluable. A head porter will come in even on his day off so he can say
hello to someone he remembers visiting the hotel years ago."
1. When guests ask for something strange, the manager of a good hotel would think _____.
A. how he can meet their needs
B. why they have such demands
C. what problems the hotels has
D. who is the best person to go to
2. Why are the porters considered the most powerful people in expensive hotels?
A. They sell tickets for concerts
B. They can complete difficult tasks
C. They know the history of hotels
D. They usually work in a hotel for a long time
3. Which of the following examples explains "we did help out?"
A. The hotel bought a ring for a young lady
B. A Japanese married the woman he loved
C. The manager once acted as a captain
D. A young lady agreed to marry her boyfriend
4. By saying "I do wish they would leave me alone at this place", Mr. Smith_____.
A. showed that he disliked such people at the hotel
B. gave the impression that he was a constant guest
C. tried to make his clients feel sorry for him
D. sounded as if he was tired of such greeting

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