阅读理解。
Subject:
Date:
From:
To: |
Complaints (投诉)
May 30, 2004
david@ hotmail. com
glasgow@ silverline. net |
Dear Sir or Madam,
Last Thursday, I travelled on the 8:40 a. m. train from
Glasgow to London King's Cross and I was very unhappy
with the service provided by your company
The train was forty minutes late leaving Glasgow, and
although the guard apologized, we were not given any reason
for the delay (误点). We then had further delays when the
train crew (乘务组人员) changed at Preston and had to wait
another thirty minutes. As a result, I missed my flight from
London Healthrow to Frankfurt and had to wait for several
hours.
What's more, the service on the train was also very poor.
The trip took over five hours; unluckily, there was no
restaurant car on the train but only a bar with soft drinks.
Worst of all,the air conditioner broke down halfway
through the trip and it got hotter and hotter in the train.
However, there was no apology for this, and before we
reached King's Cross, the temperature was over 40 ℃.
In view of the poor service, I feel I am entitled to
compensation (有权索赔) .
I look forward to hearing from you.
Yours faithfully,
David Robertson |
1. Where did David Robertson get on the train last Thursday?
In ______________________________________________________
2. What time did the train start its trip to King's Cross that morning?
At ______________________________________________________
3. What happened to David because of the delay of the train?
He missed the flight and had to _______________________________
4. What did the bar on the train serve?
_________________________________________________________
5. Why did it get hotter and hotter in the train?
Because __________________________________________________
6. What do you think the company will do after they receive David's email?
I think they will ____________________________________________