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In the past, when people had problems, they went to their families or friends to get advices. Today it is
possible to get advice from radio shows, TV programs and telephones hot lines, too. A hot line is a telephone
line that offers a direct way of getting in touch with advisers. Most hot lines are completely anonymous－
callers do not have to say their names or telephone numbers. Most hot lines are usually free, too.
Callers do not have to pay for advice or the phone calls-even if the calls are long distance (距离). At some
hot lines, the advisers are volunteers (志愿者). Other hot lines pay their advisers for their work. Usually the
advisers are full-job people with years of education and experience, but sometimes, the advisers have only
taken a short class before starting to work on the hot line. All the advisers listen to people and help them solve
their problems.
1. A hot line is a telephone line _____.

A. that is hot
B. through which people get advice
C. whose number no one knows
D. through which callers take a short class
2. When people call the hot line advisers, they _____.

A. often give their names and telephone numbers
B. generally have to pay for the long distance calls
C. usually pay nothing for most of the calls and advice
D. always try to get in touch with the volunteer advisers
3. The advisers working at hot lines _____.

A. are not all paid
B. are all volunteers
C. all have years of education and experience
D. have all been trained for a short time
4. How do the hot line advisers work?

A. They do what the callers tell them to do
B. They accept the caller's advice
C. They give the callers advice
D. They go to the callers' houses to help them
5. The writer of the article seems to think that _____.

A. with hot lines people won't get advice from their families or friends
B. hot lines help the callers a lot
C. people had better pay for the advice and phone calls
D. the hot line advisers will solve all of the callers' problems

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