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When you're an employee of a company, no matter the size, it's common to see co-workers
promoted, or transferred to a different department. But there is another way to move around-by
creating a new position for yourself. I did this several years ago, though I wasn't actively looking
for a different job.
In 2007, I was hired at the Transamerica Life Insurance Company, as a customer service
representative in the distributions services department. I processed requests for distributions from
our annuity(养老金)policy holders around the country. Someone might have forgotten to sign a
form, for example, or might have omitted security information. To solve the problem, I'd mail the
person a letter.
The company had been through several combinations, so in our department alone we had a
collection of about 140 templates(模板) for letters related to distributions. The longer I worked
with the letters, the more I saw how they could be improved. Some had overlapping information
and could be combined. Some had incorrect grammar or needed updating. I also noticed that industry
terminology(专业术语) wasn't standard across all the versions.
When I told my department supervisor about this in 2008, she agreed that the letters needed
revamping. She said I should stop what I'd been doing and start the new work. In a relatively short
time, I was able to make numerous improvements and reduce the number of letters to 70. It was an
informal job change until a managers' meeting several months later.
At that meeting, a vice president who was unaware of my new work mentioned that the division's
entire stock of 1,700 letters should be reviewed. My manager told her that she knew the perfect
person for the job-me. The position was still considered temporary when I took on the extra tasks,
but I was able to show that the work had value, and I was officially promoted and given a raise in
November 2009.
1. According to Paragraph 1, which of the following statements is true?
A .The author admired those who got a promotion in his company.
B. The author tried his best to get a promotion in his company
C. The author was eager to seek another job.
D. It is no surprise to see people around us change their positions.
2. Which of the following problems with the letters is NOT mentioned in the passage?
A. Some information needed to be united.
B. Some information was overlooked.
C. Some had grammatical mistakes.
D. Industry terminology didn't meet the standard.
3. The underlined word "revamping" in Paragraph 4 is closest in meaning to         .
A. improving
B.  rebuilding
C.  repeating
D.  strengthening
4.The author started to review the letters when         .
A. he was hired by the company
B. his department supervisor agreed his idea
C. he was recommended at a managers' meeting
D. he was promoted
5. Which of the following is the best title for the passage?
A. Where there is will, there is a way.
B. Don't let the chance go, when it comes.
C. Creating a position, and earning a promotion.
D. Ways to get a promotion.

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