阅读下列短文并回答问题（请注意问题后的词数要求）。
Everyone makes mistakes. How do you react（反应） when a family member, a friend, or a classmate makes a mistake? Some of us may shout out, complain, or punish. Unfortunately, these reactions to mistakes greatly hurt both sides. In fact, there is a better way to deal with a mistake.
Reframe(重组) “MISTAKE”: Change “MISTAKE” into “MIS-TAKE”. Doesn’t that have a different feeling? Therefore, a mistake is not so bad as expected. We can learn from it and it is likely to lead to success in the end.
Use mistakes as an opportunity for learning. Most of us want to hide our mistakes, but we may be more willing to share our “MIS-TAKES” and let others learn from them. Either an individual（个人） or a family can benefit by openly recognizing and correcting mistakes, rather than pretending that they didn’t happen. In fact, a mistake, if corrected quickly and in a creative way, can become ____________ for learning.
Think of mistakes as opportunities to prove yourself. A mistake may become an opportunity to create a close friend or customer. For example, in business, studies show that one of the things all customers want is recovery when the organization has made a mistake. They want us to apologize sincerely. With creative thinking, we can make them satisfied with the way we deal with a mistake.
We have learned to allow people around us to make mistakes. Now give them “protection” when they make a mistake. If you give people both permission and protection, you will get along well with them. Show them how they can turn a mistake into learning something about themselves so they don’t make the same mistake again.
小题1: What is the passage mainly about? (no more than 10 words)
___________________________________________________________________
小题2: What does the underlined word “it” in Paragraph 2 probably refer to? (no more than 3 words)
____________________________________________________________________
小题3: Fill in the blank in Paragraph 3 with proper words.(no more than 4 words)
____________________________________________________________________
小题4: Complete the following statement with proper words? (no more than three words).
If we think creatively, we are able to make people feel pleased with the way in which a mistake is ____________________.
____________________________________________________________________
小题5:Why should you show people how to turn a mistake into learning something about themselves? (no more than 12 words )
___________________________________________________________________