完形填空。
Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest  1  out of our
Polynesian Village resort (度假胜地) at Walt Disney was asked how she  2  her visit. She told the
front-desk clerk she had had a (n)  3  vacation, but was heartbroken about  4  several rolls of Kodak color
film she had not yet  5  . At that moment she was particularly  6  over the loss of the pictures she had shot
at our Polynesian Luau,  7  this was a memory she especially treasured.
Now, please understand that we have no written service rules  8  lost photos in the park.  9  , the clerk
at the front desk  10  Disney's idea of caring for our  11  . She asked the woman to leave her a couple rolls
of 12  film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 13  at her home.In it were photos of all the actors of our show,
  14  signed by each performer. There were also  15  of the public procession (游行队伍) and fireworks in
the park, taken by the front-desk clerk in her own  16  after work. I happened to know this 17  because this
guest wrote us a letter. She said that 18  in her life had she received such good service from any business.
Excellent  19  does not come from policy (政策性的) handbooks.It comes from people who 20  -and
from a culture that encourages and models that attitude.

(     )1. A. working     (     )2. A. expected     (     )3. A. disappointing (     )4. A. taking       (     )5. A. developed   (     )6. A. silly       (     )7. A. when         (     )8. A. covering     (     )9. A. Excitedly   (     )10. A. understood  (     )11. A. workers     (     )12. A. printed     (     )13. A. film       (     )14. A. frequently  (     )15. A. rules       (     )16. A. case       (     )17. A. story       (     )18. A. only       (     )19. A. advice     (     )20. A. care

B. checking   B. realized   B. wonderful  B. dropping   B. taken     B. nervous   B. where     B. finding   B. Fortunately B. reminded   B. guests     B. shot       B. card       B. personally  B. pictures   B. work       B. place     B. almost     B. experience B. serve

C. trying         C. paid           C. uncomfortable  C. losing         C. washed         C. calm           C. as             C. making       C. Therefore     C. trusted       C. managers       C. unused         C. camera         C. alone         C. handbooks     C. time           C. photo         C. never         C. quality       C. like

D. staying          D. enjoyed        D. important        D. breaking         D. loaded           D. sad              D. which            D. keeping          D. Quietly          D. discovered       D. clerks           D. recorded         D. packet           D. actually         D. performances     D. position         D. show             D. nearly           D. service          D. know

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