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As waiters, we deal with customers every day and when something goes wrong, somehow we have
the ability to keep on going. It's our responsibility to __
1__ the customer.
I remember my first __
2__ job was at a fine restaurant. One afternoon, the manager informed all the
cooks and waiters that a VIP __
3__ were coming for lunch. The group were __
4__ VIPs in the city's
fashion industry.
After the group arrived and got __
5__ comfortably, drinks were __
6__. Normally, the head waiter
would be in charge of wine service. __
7__, the manager asked me to serve that afternoon. I had __
8__
done wine service, nor had I ever served a group of twelve.
I arranged 12 wine glasses on the tray and went to the table. As I __
9__ one of the glasses in front
of the first customer, somehow I had __
10__ my grip(抓,握)and six glasses fell on top of a young
woman, and then to the floor and __
11__ in pieces. I felt frightened and my face turned red. I
apologized many times to the __
12__ and to the rest of the group.
Quickly, the manager __
13__ my aid and helped in the cleanup, and sent out their drinks right away.
I didn't understand why, but the group were forgiving me and the young woman __
14__ informed me it
was OK.
My manager pulled me to the side and said, "If you know why an accident happened, __
15__ from
it and move on. You still have a table to serve and you can't show your __
16__ or your disappointment.
Mistakes and accidents do happen. Keep your __
17__ up and be confident. The glasses are
replaceable."
I understood why he was truly a well __
18__ restaurant manager within the neighborhood. His
__
19__ relationship with the group made the situation __
20__ and the group forgave me for that.
( )1. A. welcome ( )2. A. waiter ( )3. A. group ( )4. A. let in as ( )5. A. introduced ( )6. A. bought ( )7. A. Therefore ( )8. A. often ( )9. A. set ( )10. A. got ( )11. A. stood ( )12. A. manager ( )13. A. took over ( )14. A. repeatedly ( )15. A. hear ( )16. A. apology ( )17. A. nose ( )18. A. behaved ( )19. A. new ( )20. A. calm |
B. feed B. cook B. number B. made up of B. satisfied B. sold B. However B. once B. broke B. caught B. lay B. head waiter B. came to B. regretfully B. tell B. excitement B. face B. respected B. famous B. comfortable |
C. invite C. servant C. family C. added up to C. seated C. ordered C. Besides C. never C. cleaned C. forgot C. kept C. man C. gave up C. impatiently C. change C. nervousness C. head C. visited C. terrible C. special |
D. please D. director D. class D. recognized as D. dressed D. got D. Though D. little D. shook D. lost D. stayed D. woman D. rushed against D. angrily D. learn D. carelessness D. hand D. understood D. close D. possible |