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As waiters,we deal with customers every day and when something goes wrong,somehow we have
the ability to keep on going.It's our responsibility to_
1_the customer.
I remember my first_
2_ job was at a fine restaurant.One afternoon,the manager informed all the
cooks and waiters that a VIP_
3_were coming for lunch.The group were_
4 VIPs in the city's fashion
industry.
After the group arrived and got_
5_comfortably,drinks were
6 . Normally,the head waiter would be
in charge of wine service._
7 ,the manager asked me to serve that afternoon.I had_
8_done wine service,
nor had I ever served a group of twelve.
I arranged 12 wine glasses on the tray and went to the table.As I
9 one of the glasses in front of the
first customer,somehow I had
10 my grip (抓,握) and six glasses fell on top of a young woman,and
then to the floor and
11 in pieces.I felt frightened and my face turned red.I apologized many times to
the
12 and to the rest of the group.
Quickly,the manager
13 my aid and helped in the cleanup,and sent out their drinks right away.I
didn't understand why,but the group were forgiving me and the young woman
14 informed me it was
OK.
My manager pulled me to the side and said,"If you know why an accident happened,
15 from it
and move on.You still have a table to serve and you can't show your
16 or your disappointment.
Mistakes and accidents do happen.Keep your
17 up and be confident.The glasses are replaceable."
I understood why he was truly a well
18 restaurant manager within the neighborhood.His
19 relationship with the group made the situation
20 and the group forgave me for that.
( )1. A. welcome ( )2. A. waiter ( )3. A. group ( )4. A. let in as ( )5. A. introduced ( )6. A. bought ( )7. A. Therefore ( )8. A. often ( )9. A. set ( )10. A. got ( )11. A. stood ( )12. A. manager ( )13. A. took over ( )14. A. repeatedly ( )15. A. hear ( )16. A. apology ( )17. A. nose ( )18. A. behaved ( )19. A. new ( )20. A. calm |
B. feed B. cook B. number B. made up of B. satisfied B. sold B. However B. once B. broke B. caught B. lay B. guest B. came to B. regretfull B. tell B. excitement B. face B. respected B. famous B. comfortable |
C. invite C. servant C. family C. added up to C. seated C. ordered C. Besides C. never C. cleaned C. forgot C. kept C. man C. gave up C. impatiently C. change C. nervousness C. head C. visited C. terrible C. special |
D. please D. director D. class D. recognized as D. dressed D. got D. Though D. little D. shook D. lost D. stayed D. woman D. rushed against D. angrily D. learn D. carelessness D. hand D. understood D. close D. possible |